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ISO 10002 Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations

Engineering Standard

Standard´s number:	ISO 10002
Version:	Hardcopy
Pages:	23
Edition:	1 (Monolingual)
Released:	2004

ISO 10002

Buy standard: ISO 10002
ISO 10002:2004 provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement. The complaints-handling process described is suitable for use as one of the processes of an overall quality management system.

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