Product detail
Engineering Standard
| Standard´s number: | VDA 6.2 |
| Name: | QM System Audit- service |
| Version: | 2nd Edition |
| Language: | English |
| Released: | 2004 |
Bad quality in service companies can nullify the best efforts of all the proceeding links in a process chain and place activities aimed towards customer satisfaction in query.
In this volume, a quality system specifically orientated towards the requirements of service providers in the automotive industry is represented. The volume provides a good guidance for analysis, implementaion and auditing of a service quality system. Likewise, services which are provided within the framework of manufacturing a material product (marketing, sales, customer training) can be evaluated using this questionnaire.
The fundamental structure and evaluation is identical to VDA 6.1. It is orientated to service processes along the net product chain, from market research and development to customer services. Basically, VDA 6.2 involves all employees, service processes and business procedures of a company and pays special attention to the continuous improvement of quality, price, service and schedule reliability.
| QUALITY STANDARD | ||||||||||||
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| VDA 6 | | VDA 6 | QM system audit | | VDA 6 | QM system audit | | VDA 6 | QM system audit | |||
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| Quality audit | | VDA 6 | Process audit | |||||||||
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| General | | VDA 6 | Product audit | |||||||||
VDA 6.2 refers not only to the quality of a service, but also to all service provision processes and their results.
The main target groups are distribution units for vehicles and services, however external service providers (R&D, prototype construction, etc.) and internal services (R&D, logistics, purchasing, etc.) can also use the standard.
This second edition of the VDA 6.2, printed in 2004, replaces the first revised edition of 1997, printed in 2000, which thereby becomes invalid.
