BS ISO 10667-1. Assessment service delivery. Procedures and methods to assess people in work and organizational settings Part 1. Requirements for the client
|Standard number:||19/30386406 DC|
- 03.080.30 Services for consumers
ISO 10667-1 establishes requirements and guidance for the client working with one or more service provider(s) to carry out the assessment of an individual, a group, or an organization for work-related purposes. This document enables the client to base its decisions on sound assessment results.
This document specifies the requirements of the client with respect to:
the needs and rationale for using assessments;
the conditions under which the assessment will be used;
the decisions about the assessment approach together with the implementation and evaluation of assessment procedures and methods;
the required competence and professionalism of any person working under its control with a role in the assessment process;
the decisions about the access, use, and storage of assessment results and subsequent reports; and
organizational decisions related to the delivery of assessment services.
ISO 10667-1 also specifies assessment methods and procedures that can be carried out for one or more of the following work-related purposes made by or affecting individuals, groups or organizations, including, but not limited to:
employment-related decisions (e.g., recruitment, selection, development, appraisal, promotion, outplacement, succession planning and reassignment);
career-related decisions (e.g., recruiting, coaching, guidance, vocational rehabilitation and outplacement counselling);
group decisions (e.g., training initiatives, team building); and
organizational decisions (e.g., restructuring, morale and culture initiatives, mergers and acquisitions).
No detailed technical or professional specifications are included within ISO 10667; however, an explanation of some of the more common professional guidelines used in assessment (e.g., validity, reliability, fairness, standardization) are included in Annex B. Despite the informative nature of this annex, the quality of assessment procedures and methods is important to the client in relation to the purposes of the assessment, the relevance of the measures involved, their validity, reliability, fairness, standardization and any issues relating to special needs of the assessment participant and other factors that affect the practicality, acceptability and utility of the assessment.
Requirements for the service provider are specified in ISO 10667-2.
See Bibliography for examples of various professional guidelines and national standards.
See Annex B for further details of generally accepted technical quality guidelines.
This document does not detail the specific competences required for assessors as these are dependent upon the nature of the assessment.
See Annex C for further information on assessor competence.