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CSN EN ISO 18295-1
Customer contact centres - Part 1: Requirements for customer contact centres
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English Hardcopy
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73.33 USD
| Category: | 761802 |
| Released: | 2017 |
| Number of Standard: | CSN EN ISO 18295-1 |
DESCRIPTION
EN ISO 18295-1
EN ISO 18295-1 Customer contact centres - Part 1: Requirements for customer contact centres - ISO 18295-1:2017 specifies service requirements for customer contact centres (CCC). It specifies a framework for any CCC that aims to assist in providing clients and customers with services that continuously and proactively meet or exceed their needs. ISO 18295-1:2017 is applicable to both in-house (captive) and outsourced (third party operator) CCCs of all sizes, across all sectors and all interaction channels, including inbound and outbound. It specifies performance metrics (KPIs) as and where required.
Original English text of CSN EN Standard.
The price of the Standard included all amendments and correcturs.