PRICES include / exclude VAT
Homepage>ISO Standards>ISO 16355-3:2019-Applications of statistical and related methods to new technology and product development process-Part 3: Quantitative approaches for the acquisition of voice of customer and voice of stakeholder
Sponsored link
download between 0-24 hoursReleased: 2019
ISO 16355-3:2019-Applications of statistical and related methods to new technology and product development process-Part 3: Quantitative approaches for the acquisition of voice of customer and voice of stakeholder

ISO 16355-3:2019

ISO 16355-3:2019-Applications of statistical and related methods to new technology and product development process-Part 3: Quantitative approaches for the acquisition of voice of customer and voice of stakeholder

Format
Availability
Price and currency
English PDF
Immediate download
233.33 USD
English Hardcopy
In stock
233.33 USD
Standard´s number:ISO 16355-3:2019
Pages:44
Edition:1
Released:2019
Language:English
DESCRIPTION

ISO 16355-3:2019


This document describes quantitative approaches for acquisition of the voice of customer (VOC) and voice of stakeholder (VOS) and its purpose, and provides recommendations on the use of the applicable tools and methods. It is not a management system standard. NOTE It does not provide requirements or guidelines for organizations to develop and systematically manage their policies, processes, and procedures in order to achieve specific objectives. Users of this document include all organization functions necessary to assure customer satisfaction, including business planning, marketing, sales, research and development (R&D), engineering, information technology (IT), manufacturing, procurement, quality, production, service, packaging and logistics, support, testing, regulatory, and other phases in hardware, software, service, and system organizations.