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ISO 10001 Quality management -- Customer satisfaction -- Guidelines for codes of conduct for organizations

Engineering Standard

Standard´s number:	ISO 10001
Version:	Hardcopy
Pages:	18
Edition:	1 (Monolingual)
Released:	2007

ISO 10001

Buy standard: ISO 10001
ISO 10001:2007 provides guidance for planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct. ISO 10001:2007 is applicable to product-related codes containing promises made to customers by an organization concerning its behaviour. Such promises and related provisions are aimed at enhanced customer satisfaction. Annex A provides simplified examples of components of codes for different organizations.

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