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ISO 10003 Quality management -- Customer satisfaction -- Guidelines for dispute resolution external to organizations

Engineering Standard

Standard´s number:	ISO 10003
Version:	Hardcopy
Pages:	34
Edition:	1 (Monolingual)
Released:	2007

ISO 10003

Buy standard: ISO 10003
ISO 10003:2007 provides guidance for an organization to plan, design, develop, operate, maintain and improve an effective and efficient dispute-resolution process for complaints that have not been resolved by the organization. ISO 10003:2007 is applicable to:

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