FAQ

Registration and login in

Create account yourself – click on SIGN UP in rihgt upper side of every page and insert your contact information including an e-mail address. Email address must be a valid, we will use this address for confirmation your registration and any purchasing activity on the website.

  

Your account will be created automatically -  the order automatically creates your account. User name and password are sent to your  e-mail address with separately e-mail „User registration“

 

European standards - EN - Standards that have been adopted and approved for use in the European Union

 

EN standards can not be sold separately as EN, must be adopted and published at national level each national standardization institutes, for example as BS EN, DIN EN, ILNAS EN, NF EN, CSN EN etc

Content of EN standard is always the same!

 

What is CSN standard - CSN - is a mark for Czech national standards. If standard is published as CSN EN,  it has status of European Standard with original english text.

What is ILNAS standard - ILNAS - is a mark for Institut Luxembourgeois de la Normalisation, de l’Accréditation, de la Sécurité. If standard is published as ILNAS EN,  it has status of European Standard with original english or french text.

What is UNE standard - UNE - is a mark for the Spanish Association for Standardization and Certification ​(AENOR).. If standard is published as UNE EN,  it has status of European Standard with original english or spanish text.

 

Difference between DIN EN, ILNAS EN, UNE EN .......– only publisher

DIN is German national standardization institute

ILNAS is Institut Luxembourgeois de la Normalisation, de l’Accréditation, de la Sécurité

AENOR is The Spanish Association for Standardization and Certification

CSN is Czech national standardization institute

EN standards can not be sold separately as EN, must be adopted and published at national level each national standardization institutes, for example as BS EN, DIN EN, ILNAS EN, NF EN, CSN EN etc

 

 

When will be my standard available to download? 

DIN Standards - immediately after your payment

ILNAS Standards - immediately after your payment

CSN EN Standards - only as hardcopy

ISO Standards - 0-24 hours in our working hours

IEC Standards - 0-24 hours in our working hours

UNE Standards - downloads for UNE standards are prepare manually. Downloads are prepare from 0 till 24 hours after ordering in our working hours, if there are public holidays, the order will be processed on the next business day

All PDF files will be upload to the DOWNLOAD area in your account. Once the standards are uploaded we will inform you via e-mail your download is ready.

VDA Standards - are not available for download - will be expedited 0-48 hours

 

Ordering

  1.     1. Choose format of standards (PDF or Hardcopy), add the standard into shopping cart.
  2.     2. Open the cart

 

 

   

  1.      3. Check the ordered items and and proceed to order information
  2.      4. Insert your business data (your account will be created automatically) or SIGN IN. Follow the instructions in the order form.

 

Payment

CREDIT CARD PAY – payment trought 3D secure payment gate -  accept Visa and Master Card

 

 

CREDIT CARD PayPal – payment trought PayPal payment gate with PayPal account or without PayPal account only with credit card – accept Visa, Master Card, American Express

      1. I have PAYPAL Account:

After confirm your order in last step, you will be redirected to secure PAYPAL

website. Login to your PAYPAL account and confirm the ammount.

      2.I have not PAYPAL Account:

After confirm your order in last step, you will be redirected to secure PAYPAL

website and choose to pay as PAYPAL guest. In next step enter information

from your credit card

BANK ACCOUNT ADVANCE PAYMENT - after ordering you will receive by e-mail  a proforma invoice with details for bank transfer. All bank transfer payments incur a fee of 16 EUR.

 

Documents formats:

PDF* - Portable Document Format -  an electronic format. The file will be upload in your account in bookmark DOWNLOAD. Before opening please save the file to your PC. All our files are in printable format.

 

* Adobe Acrobat Reader
Adobe Acrobat Reader software is required to view PDF files on your computer. This is a free download from the Adobe website.

 

HARDCOPY – printed version of standards available as book

 

Price include VAT / exclude VAT

Price with VAT is charged only for customers from European Union – non VAT payers. For all other customers will be charged price without VAT