BS ISO 50007:2017 Energy Services: Guidelines for the Assessment and Improvement of the Energy Service to Users

Standard Number: BS ISO 50007:2017

Pages: 54

Released: July 13, 2017

ISBN: 978 0 580 90235 2

Status: Standard

Overview

The BS ISO 50007:2017 standard is a comprehensive guideline designed to enhance the quality and efficiency of energy services provided to users. This standard is an essential tool for organizations aiming to optimize their energy service delivery, ensuring that they meet the highest standards of performance and customer satisfaction.

Purpose and Benefits

The primary purpose of the BS ISO 50007:2017 standard is to provide a structured approach to assessing and improving energy services. By implementing these guidelines, organizations can achieve several key benefits:

• Improved Energy Efficiency: By following the guidelines, organizations can identify areas where energy efficiency can be enhanced, leading to reduced energy consumption and cost savings.
• Enhanced Customer Satisfaction: The standard emphasizes the importance of understanding user needs and expectations, ensuring that energy services are tailored to meet these requirements effectively.
• Regulatory Compliance: Adhering to the standard helps organizations comply with relevant energy regulations and standards, reducing the risk of non-compliance penalties.
• Competitive Advantage: Organizations that implement the BS ISO 50007:2017 standard can differentiate themselves in the market by demonstrating their commitment to high-quality energy service delivery.

Key Features

The BS ISO 50007:2017 standard includes several key features that make it an invaluable resource for organizations seeking to improve their energy services:

• Comprehensive Assessment Framework: The standard provides a detailed framework for assessing the current state of energy services, identifying strengths and areas for improvement.
• Guidelines for Continuous Improvement: It offers practical guidelines for implementing continuous improvement processes, ensuring that energy services evolve to meet changing user needs and technological advancements.
• User-Centric Approach: The standard emphasizes the importance of a user-centric approach, encouraging organizations to engage with users to understand their needs and expectations better.
• Performance Metrics: It includes recommendations for establishing performance metrics to monitor and evaluate the effectiveness of energy services.

Who Should Use This Standard?

The BS ISO 50007:2017 standard is suitable for a wide range of organizations, including:

• Energy Service Providers: Companies that provide energy services can use the standard to enhance their service delivery and improve customer satisfaction.
• Facility Managers: Facility managers responsible for energy management can implement the guidelines to optimize energy use and reduce operational costs.
• Consultants and Auditors: Energy consultants and auditors can use the standard as a benchmark for assessing and recommending improvements to energy services.
• Regulatory Bodies: Regulatory bodies can reference the standard to develop policies and regulations that promote high-quality energy services.

Implementation Process

Implementing the BS ISO 50007:2017 standard involves several key steps:

1. Initial Assessment: Conduct a comprehensive assessment of current energy services to identify strengths and areas for improvement.
2. Engage with Users: Engage with users to understand their needs and expectations, ensuring that energy services are aligned with their requirements.
3. Develop Improvement Plan: Develop a detailed improvement plan based on the assessment findings and user feedback.
4. Implement Changes: Implement the necessary changes to enhance energy service delivery, ensuring that they are aligned with the guidelines provided in the standard.
5. Monitor and Evaluate: Establish performance metrics to monitor and evaluate the effectiveness of the changes, ensuring continuous improvement.

Conclusion

The BS ISO 50007:2017 standard is an essential resource for organizations seeking to improve their energy services. By providing a structured approach to assessment and improvement, the standard helps organizations enhance energy efficiency, improve customer satisfaction, and achieve regulatory compliance. Whether you are an energy service provider, facility manager, consultant, or regulatory body, implementing this standard can provide significant benefits and a competitive edge in the market.

BS ISO 50007:2017

This standard BS ISO 50007:2017 Energy services. Guidelines for the assessment and improvement of the energy service to users is classified in these ICS categories:

• 27.015 Energy efficiency. Energy conservation in general
• 13.020.10 Environmental management
• 03.100.99 Other standards related to company organization and management
• 03.100.70 Management systems

This document addresses the relevant elements of energy service provided by energy suppliers to users. It envisages energy service as including two broad categories:

• energy supply/generation and distribution;

• advice on and improvement to energy efficiency.

This document provides best practice guidelines for energy service providers in order to continually improve their practices and quality of interaction with users.

The following are within the scope of this document:

• definition of a language common to the different stakeholders;

• definition of key components and characteristics of the energy service to users, with respect to their needs and expectations;

• guidelines for satisfying users’ needs and expectations;

• assessment criteria for energy service to users;

• introduction to performance indicators;

• examples of performance indicators;

• performance improvement;

• education or training for users to understand the energy service provided by the energy service providers.

The following are outside the scope of this document:

• topics relating to individual energy service, such as energy efficiency service provided to individual users of energy or services provided by energy service companies (ESCOs);

• methods of design and construction of energy production, transmission and distribution systems;

• management structure and methodology of operation and management of activities relating to energy services, including contracting with other energy service providers;

• topics relating to energy services in systems inside buildings.