BS ISO/IEC 19086-2:2018+A2:2025 Cloud Computing SLA Framework Metric Model

In the rapidly evolving world of cloud computing, ensuring that service level agreements (SLAs) are both comprehensive and precise is crucial for maintaining the quality and reliability of services. The BS ISO/IEC 19086-2:2018+A2:2025 standard provides a robust framework for defining and measuring the metrics that underpin these agreements, ensuring that both service providers and consumers have a clear understanding of expectations and performance.

Overview of the Standard

This standard, officially titled Cloud Computing. Service Level Agreement (SLA) Framework Metric Model, is a critical resource for anyone involved in the negotiation, drafting, or management of SLAs in the cloud computing sector. Released on November 5, 2025, this document is the latest iteration, incorporating the most recent amendments to ensure it remains relevant in the face of technological advancements.

Key Features

• Standard Number: BS ISO/IEC 19086-2:2018+A2:2025
• Pages: 46
• ISBN: 978 0 539 33468 5
• Status: Standard

Why This Standard is Essential

As cloud computing becomes increasingly integral to business operations, the need for clear and enforceable SLAs has never been more important. This standard provides a comprehensive metric model that helps in:

• Defining Clear Metrics: Establishes a common language and set of metrics that can be used to define service levels, making it easier for both providers and consumers to understand and agree upon the terms of service.
• Ensuring Accountability: By providing a framework for measuring performance, this standard helps ensure that service providers are held accountable for the quality of their services.
• Facilitating Better Negotiations: With a clear set of metrics, negotiations between service providers and consumers can be more straightforward and productive, leading to agreements that are fair and beneficial to both parties.
• Improving Service Quality: By focusing on measurable outcomes, this standard encourages service providers to continuously improve their offerings to meet or exceed the agreed-upon service levels.

Who Can Benefit from This Standard?

This standard is invaluable for a wide range of stakeholders in the cloud computing ecosystem, including:

• Cloud Service Providers: To ensure their services meet industry standards and customer expectations.
• Cloud Service Consumers: To have a clear understanding of what they can expect from their service providers and to hold them accountable.
• Legal and Compliance Teams: To draft SLAs that are compliant with industry standards and regulations.
• IT Managers and Administrators: To manage and monitor service performance effectively.

Detailed Insights into the Metric Model

The metric model outlined in this standard is designed to be both comprehensive and flexible, allowing it to be adapted to a wide range of cloud services and deployment models. It covers various aspects of service performance, including:

• Availability: Metrics related to the uptime and reliability of the service.
• Performance: Metrics that measure the speed and efficiency of the service.
• Security: Metrics that assess the security measures in place to protect data and applications.
• Data Management: Metrics related to data integrity, backup, and recovery.

Conclusion

The BS ISO/IEC 19086-2:2018+A2:2025 standard is an essential tool for anyone involved in the cloud computing industry. By providing a clear and comprehensive framework for defining and measuring service level metrics, it helps ensure that SLAs are both effective and enforceable. Whether you are a service provider looking to improve your offerings or a consumer seeking to ensure you receive the quality of service you expect, this standard is an invaluable resource.

Invest in the future of your cloud services with the guidance and insights provided by this standard, and ensure that your SLAs are built on a foundation of clarity, accountability, and excellence.

BS ISO/IEC 19086-2:2018+A2:2025

This standard BS ISO/IEC 19086-2:2018+A2:2025 Cloud computing. Service level agreement (SLA) framework is classified in these ICS categories:

• 35.210 Cloud computing