ISO/IEC 20000-10:2018
Information technology - Service management - Part 10: Concepts and vocabulary
Technologies de l'information - Gestion des services - Partie 10: Concepts et vocabulaire
| Standard number: | ISO/IEC 20000-10:2018 |
| Released: | 2018-09-14 |
| Edition: | 1 |
| ICS: | 03.080.99 |
| Pages (English): | 28 |
ISO/IEC 20000-10:2018
This document describes the core concepts of ISO/IEC 20000 (all parts), identifying how the different parts support ISO/IEC 20000‑1:2018 as well as the relationships between ISO/IEC 20000-1 and other International Standards and Technical Reports. This document also includes the terminology used in all parts of ISO/IEC 20000, so that organizations and individuals can interpret the concepts correctly.
This document can be used by:
a) organizations seeking to understand the terms and definitions to support the use of ISO/IEC 20000 (all parts);
b) organizations looking for guidance on how to use the different parts of ISO/IEC 20000 to achieve their goal;
c) organizations that wish to understand how ISO/IEC 20000 (all parts) can be used in combination with other International Standards;
d) practitioners, auditors and other parties who wish to gain an understanding of ISO/IEC 20000 (all parts).