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immediate downloadReleased: 2019-08-19
ISO/IEC 20000-2:2019
Information technology - Service management - Part 2: Guidance on the application of service management systems
Technologies de l'information - Gestion des services - Partie 2: Directives relatives à l'application des systèmes de management des services
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| Standard number: | ISO/IEC 20000-2:2019 |
| Released: | 2019-08-19 |
| Edition: | 3 |
| ICS: | 03.080.99 |
| Pages (English): | 63 |
DESCRIPTION
ISO/IEC 20000-2:2019
This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.