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Homepage>IEC Standards>ISO/IEC 20000-2:2019 - Information technology - Service management - Part 2: Guidance on the application of service management systems
download between 0-24 hoursReleased: 2019-08-19
ISO/IEC 20000-2:2019 - Information technology - Service management - Part 2: Guidance on the application of service management systems

ISO/IEC 20000-2:2019

Information technology - Service management - Part 2: Guidance on the application of service management systems

Technologies de l'information - Gestion des services - Partie 2: Directives relatives à l'application des systèmes de management des services

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Standard number:ISO/IEC 20000-2:2019
Released:2019-08-19
Edition:3
ICS:03.080.99
Pages (English):63
DESCRIPTION

ISO/IEC 20000-2:2019

This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.

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