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Homepage>IEC Standards>ISO/IEC 30105-8:2022 - Information technology - IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes - Part 8: Continual performance improvement (CPI) of ITES-BPO
download between 0-24 hoursReleased: 2022-12-13
ISO/IEC 30105-8:2022 - Information technology - IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes - Part 8: Continual performance improvement (CPI) of ITES-BPO

ISO/IEC 30105-8:2022

Information technology - IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes - Part 8: Continual performance improvement (CPI) of ITES-BPO

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Standard number:ISO/IEC 30105-8:2022
Released:2022-12-13
Edition:1
ICS:35.020
Pages (English):25
DESCRIPTION

ISO/IEC 30105-8:2022

This document specifies a continual performance improvement (CPI) methodology and its major elements, which extend the already-defined continual improvement process (TEN8) in ISO/IEC 30105-1. This document helps ITES-BPO service providers to improve their performance by assessing service delivery.

This document does not define technologies and tools for implementing the CPI methodology.

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