This standard establishes the requirements that museums and related institutions recognized in relevant legislation (collections, museographic collections, museographic exhibitions and interpretation centers) must comply with in providing visits, services and complementary activities to ensure, facilitate and enrich the experience. of the visitor. This standard contemplates requirements for the planning of the museum's activity, the quality management system for the services, facilities and equipment, as well as its cleaning and maintenance. Food and beverages services, as well as the organization of events are not included in this standard. In the case of food and beverage services, reference is made to the standard UNE 167013.