This document specifies requirements that enable an organization to design, develop and provide products, goods or services so that they can be accessed, understood and used by the widest range of users. This document specifies requirements and recommendations that enables an organization to extend their range of users by identifying diverse needs, characteristics, capabilities, and preferences, by directly or indirectly involving users, and by using knowledge about accessibility in its procedures and processes. This document specifies requirements that can enable an organization to meet applicable statutory and regulatory requirements as related to accessibility of its products, goods or services. The requirements set out in this document are generic and are intended to be applicable to all relevant parts of all organizations, regardless of type, size or products, goods or services provided. This document promotes accessibility following a Design for All approach in mainstream products, goods and services and interoperability of these with assistive technologies. This document does not provide technical design specifications and does not imply uniformity in design or functionality of products, goods and services.