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>ISO/IEC 30105-1 Information technology -- IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes -- Part 1: Process reference model (PRM)
download between 0-24 hoursReleased: 2016
ISO/IEC 30105-1 Information technology -- IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes -- Part 1: Process reference model (PRM)

ISO/IEC 30105-1

Information technology -- IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes -- Part 1: Process reference model (PRM)

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167.86 USD
Standard´s number:ISO/IEC 30105-1
Pages:24
Edition:1 (Monolingual)
Released:2016
Language:English
DESCRIPTION

ISO/IEC 30105-1


ISO/IEC 30105-1:2016 specifies the lifecycle process requirements performed by the IT-enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document: - covers IT-enabled business processes that are outsourced; - is not intended to address IT processes but includes references to them at key touchpoints for completeness; - is applicable to the service provider, not to the customer; - is applicable to all lifecycle processes of ITES-BPO; - serves as a process reference model for organizations providing ITES-BPO services.ISO/IEC 30105-1:2016 specifies the lifecycle process requirements performed by the IT-enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document: - covers IT-enabled business processes that are outsourced; - is not intended to address IT processes but includes references to them at key touchpoints for completeness; - is applicable to the service provider, not to the customer; - is applicable to all lifecycle processes of ITES-BPO; - serves as a process reference model for organizations providing ITES-BPO services.