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Homepage>BS Standards>03 SOCIOLOGY. SERVICES. COMPANY ORGANIZATION AND MANAGEMENT. ADMINISTRATION. TRANSPORT>03.080 Services>03.080.99 Other services>PD ISO/IEC TR 20000-7:2019 Information technology. Service management Guidance on the integration and correlation of ISO/IEC 20000-1:2018 to ISO 9001:2015 and ISO/IEC 27001:2013
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immediate downloadReleased: 2019-07-22
PD ISO/IEC TR 20000-7:2019 Information technology. Service management Guidance on the integration and correlation of ISO/IEC 20000-1:2018 to ISO 9001:2015 and ISO/IEC 27001:2013

PD ISO/IEC TR 20000-7:2019

Information technology. Service management Guidance on the integration and correlation of ISO/IEC 20000-1:2018 to ISO 9001:2015 and ISO/IEC 27001:2013

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Standard number:PD ISO/IEC TR 20000-7:2019
Pages:66
Released:2019-07-22
ISBN:978 0 539 02480 7
Status:Standard
PD ISO/IEC TR 20000-7:2019 Information technology. Service management Guidance

PD ISO/IEC TR 20000-7:2019: Elevate Your IT Service Management

In the ever-evolving landscape of information technology, maintaining a robust and efficient service management system is crucial for any organization aiming to stay competitive. The PD ISO/IEC TR 20000-7:2019 standard offers comprehensive guidance on integrating and correlating the ISO/IEC 20000-1:2018 with ISO 9001:2015 and ISO/IEC 27001:2013, providing a seamless approach to enhancing your IT service management framework.

Why Choose PD ISO/IEC TR 20000-7:2019?

This standard is an essential tool for organizations looking to harmonize their service management processes with quality management and information security management systems. By aligning these standards, businesses can achieve greater efficiency, improved service quality, and enhanced security measures.

Key Features:

  • Standard Number: PD ISO/IEC TR 20000-7:2019
  • Pages: 66
  • Released: July 22, 2019
  • ISBN: 978 0 539 02480 7
  • Status: Standard

Comprehensive Guidance for Integration

The PD ISO/IEC TR 20000-7:2019 standard provides detailed guidance on how to effectively integrate ISO/IEC 20000-1:2018, ISO 9001:2015, and ISO/IEC 27001:2013. This integration is vital for organizations that aim to streamline their processes, reduce redundancies, and ensure that their service management practices are aligned with international best practices.

Benefits of Integration:

  • Enhanced Efficiency: By integrating these standards, organizations can eliminate duplicate processes and streamline their operations, leading to increased efficiency and reduced operational costs.
  • Improved Quality: Aligning with ISO 9001:2015 ensures that your service management processes meet high-quality standards, leading to improved customer satisfaction and loyalty.
  • Strengthened Security: Incorporating ISO/IEC 27001:2013 into your service management framework enhances your organization's information security posture, protecting sensitive data and reducing the risk of breaches.

Who Should Use This Standard?

The PD ISO/IEC TR 20000-7:2019 is designed for IT service managers, quality managers, information security managers, and other professionals involved in the implementation and management of service management systems. It is particularly beneficial for organizations that are already certified or are seeking certification in ISO/IEC 20000-1:2018, ISO 9001:2015, and ISO/IEC 27001:2013.

Industries That Benefit:

  • Information Technology
  • Telecommunications
  • Financial Services
  • Healthcare
  • Manufacturing
  • Government and Public Sector

Unlock the Full Potential of Your IT Service Management

By adopting the PD ISO/IEC TR 20000-7:2019 standard, organizations can unlock the full potential of their IT service management systems. This standard not only provides a framework for integration but also offers insights into best practices and strategies for continuous improvement.

Continuous Improvement:

One of the core principles of the PD ISO/IEC TR 20000-7:2019 is the emphasis on continuous improvement. By regularly reviewing and updating your service management processes, your organization can adapt to changing market conditions, technological advancements, and evolving customer needs.

Conclusion

The PD ISO/IEC TR 20000-7:2019 standard is an invaluable resource for any organization looking to enhance its IT service management capabilities. By integrating ISO/IEC 20000-1:2018 with ISO 9001:2015 and ISO/IEC 27001:2013, businesses can achieve a more cohesive, efficient, and secure service management system. Embrace this standard to drive your organization towards excellence in service management, quality, and security.

DESCRIPTION

PD ISO/IEC TR 20000-7:2019


This standard PD ISO/IEC TR 20000-7:2019 Information technology. Service management is classified in these ICS categories:
  • 35.020 Information technology (IT) in general
  • 03.080.99 Other services

This document provides guidance on the integrated implementation of a service management system (SMS) as specified in ISO/IEC 20000-1 with a quality management system (QMS) as specified in ISO 9001 and an information security management system (ISMS) as specified in ISO/IEC 27001. It is aimed at those organizations that are intending to either:

  1. implement ISO 9001 when ISO/IEC 20000-1 is already implemented, or vice versa;

  2. implement ISO/IEC 27001 when ISO/IEC 20000-1 is already implemented, or vice versa;

  3. implement both ISO 9001 and ISO/IEC 20000-1 together, or implement both ISO/IEC 27001 and ISO/IEC 20000-1 together;

  4. implement ISO/IEC 20000-1 , ISO 9001 and ISO/IEC 27001 together; or

  5. integrate existing management systems based on ISO/IEC 20000-1 , ISO 9001 and ISO/IEC 27001 .

In practice, an SMS, QMS or ISMS can also be integrated with other management system standards (MSS), such as ISO 22301 or ISO 55001.

Clause 4 provides an introduction to ISO/IEC 20000-1, the HLS of MSS specified in ISO/IEC Directives Part 1 and considerations for the integration of an MSS.

Clause 5 provides an introduction to ISO 9001, commonalities and differences with ISO/IEC 20000-1 and considerations for the integration of an SMS with a QMS.

Clause 6 provides an introduction to ISO/IEC 27001, commonalities and differences with ISO/IEC 20000-1 and considerations for the integration of an SMS with an ISMS.

Clause 7 looks at considerations for the integration of an SMS, a QMS, and an ISMS.

This document also provides correlation information for the terms and definitions of ISO/IEC 20000-1 with ISO 9001 and ISO/IEC 27001 in Annex A. Correlation of the clauses of ISO/IEC 20000-1 with ISO 9001 is shown in Annex B. Correlation of the clauses of ISO/IEC 20000-1 with ISO/IEC 27001 is shown in Annex C.