This document provides guidance on setting up the mechanism for Performance Measurement management as a part of an entire service contract. This document is applicable to: a) Any organization regardless of its type or size b) service buyers; and c) service providers who may be inside or outside the service buyers' organization. This document is not applicable to business-to-consumer (B2C) service contracts or for works contracts. NOTE 1 Works contracts are contracts that have as their object the execution, or both the design and execution, of a work are not covered. Contracts having as their object only the design of a work are covered. NOTE 2 Work means the outcome of building or civil engineering works taken as a whole which is sufficient in itself to fulfil an economic or technical function.